Terugbetalingsbeleid
Return and Refund Policy
If something is not right, we will make it right.
Your 14-day right of withdrawal (EU)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of the day you (or someone you designate) receive your order, without giving any reason.
The easiest way is through your account at , where you can request a cancellation or return directly and receive an automatic confirmation email. You can also withdraw by emailing with your name and order number, or by using the model withdrawal form on our Right of Withdrawal page: . We confirm receipt of every withdrawal request by email without delay.
Exceptions to the right of withdrawal
For reasons of health protection and hygiene, the right of withdrawal does not apply to sealed food products, including our teas and honey, once the seal has been opened. Unopened products in their original sealed packaging are always eligible.
The right of withdrawal also does not apply to products made to your personal specifications, such as wedding favours and gifts with custom labels, names or dates. If something is wrong with a custom order, contact us and we will find a solution together.
Gift cards are non-refundable.
Refunds
Once your withdrawal reaches us, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We refund to your original payment method, at no fee to you. We may withhold the refund until we have received the goods back, or until you have supplied proof of having sent them, whichever comes first.
Returning the goods
Please send returns within 14 days of your withdrawal notice. You bear the direct cost of returning the goods. Products should be unused, unopened and in their original packaging. The return address is provided in your confirmation email, or on request via .
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email with a photo and your order number. We will replace or refund it at our cost, no questions asked. Nothing in this policy limits your statutory rights, including the EU legal guarantee of conformity.
Exchanges
The fastest way to exchange is to withdraw from your order and place a new one. If you prefer, email us and we will arrange it personally.
Subscriptions
For recurring orders, see our Purchase Options Cancellation Policy. You can pause or cancel a subscription from your account at any time before the next billing date.
Customers outside the EU
We extend the same 14-day return policy to all customers worldwide. The same exceptions for opened and custom-made products apply. Return shipping and any customs charges are at your cost.
Contact
RoseTulips, Amsterdam, the Netherlands
Last updated: July 2026